🍪 COOKIE POLICY

1. Introduction

This Cookie Policy explains how LipaBoma, a digital property management platform owned by Helium Technologies Limited, uses cookies, web beacons, pixels, and similar tracking technologies ("cookies") when users access our website or web application.

By using LipaBoma, you consent to the use of cookies as outlined in this Policy.

2. What Are Cookies?

Cookies are small text files placed on your browser or device to store information. These enable our platform to function correctly, remember user preferences, enhance security, and improve the overall user experience.

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These enable core functionalities such as:

• User account login
• Session identification
• Security and fraud prevention
• M-Pesa and payment gateway operations

These cannot be disabled.

3.2 Performance & Analytics Cookies

Used to analyse:

• Website traffic patterns
• Feature usage
• Platform improvement insights

We may use tools like Google Analytics, Matomo, or equivalent regional analytics providers.

3.3 Functionality Cookies

These allow:

• Preference retention (language, region, currency)
• Saved searches or recent property views
• User experience personalization

3.4 Advertising & Marketing Cookies

Used to:

• Measure marketing performance
• Run retargeting campaigns
• Limit repeated ads

We do not sell personal information.

4. Third-Party Cookies

Some cookies are set by third parties such as:

• Payment service providers (M-Pesa, banking APIs)
• Cloud hosting providers
• Analytics tools
• Customer support systems (e.g., chat widgets)

All third parties are required to comply with the Kenya Data Protection Act (2019) and applicable East African privacy laws.

5. How to Manage or Disable Cookies

Users may control cookies through:

• Browser settings
• "Reject non-essential cookies" option on the cookie banner
• Clearing or blocking cookies manually

Disabling certain cookies may affect platform functionality.

6. Updates to This Policy

Helium Technologies Limited may update this Cookie Policy at any time to reflect operational, legal, or regulatory changes.

7. Contact Information

For questions about this Cookie Policy: